I am a contributor to The Voice of Nation, not part of its writing staff. And I am grateful for this opportunity to voice out my bit of grievance and sense of injustice…
Lobby area number three, towards which I was directed to lift off to the 12th floor, where my brother-in-law struggled with 80 percent damaged liver, impacting the kidney, too, had three Medanta soldiers manning the lift area. Their mandate was clinical: Only one attending family member allowed at a time. The patient, who would end up paying 30 lakhs in about seven days, is not permitted the comfort of meeting his wife and her brother at the same time. One goes up, comes down after whatever time period he is allowed, then the other one repeats.
While I was sitting next to the patient, my ‘jija’, when it was my turn, I wondered if we have surrendered to the hawks of this world. I believe we might have. The bouncer-like security guard at the lift area first said: “Hospital ID card dikhao”. I did. Then, instinctively, I looked over my shoulder and asked my distraught sister to tag along.
This guy blocked my sister’s path. A stricken wife, who paid more than three lakhs just to transport her husband from Patna to a medically well-equipped city through air, bit her tongue in frustration. While I waited for the lift to crawl down to pick me up, I caught a glimpse of her numb face. She has been there for the past three days and she faces this dictation on a daily basis…
Haven’t hospitals become our terrible friend?
Venerable doctor Naresh Trehan is reputed himself, but his brainchild – Medanta – is treating its patients’ co-dependents pretty badly. Rules are being framed to satisfy the quirks of protocols, which should never be the case. In a hospital, patients must not be treated as shoppers.
The lobby in Medanta is quite lavish and high-end. In fact, it’s a bloody maze. You don’t know who to talk to. Everybody has a badge, but effectively nameless. You will get lost, I promise you.
The attending resident doctor was pretty sleepy post lunch when I reached out to him for the future course of action. He was, from what I could gather, speaking to a complaining wife.
He ignored me.